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Develop employees and support career development.

A Custom Experience to Enrich and Enable Career Development.

In today’s fast-paced, filled-to-capacity workplace, the traditional view of career development doesn’t seem to be getting as much traction as many organizations would like. A new lens, a new cadence, and some new skills are required to unleash the potential that a focus on development offers.

This is the focus of an interactive experience, based upon the Amazon bestseller Help Them Grow or Watch Them Go: Career Conversations Employees Want. This ‘made to order’ workshop, webinar or elearning module offers an immersive opportunity for participants to consider their own career development and explore simple, high-impact strategies for helping their employees and others to do the same.

Depending upon your organization’s unique needs, people will learn how to:

• Re-conceive “career development” in today’s evolving workplace
• Connect with the key role leaders play in helping others grow
• Experience the power of short career conversations
• Demonstrate the dynamic interplay among questions, curiosity, and the transfer of ownership and responsibility
• Seize career conversation opportunities through cue sensitivity
• Engineer development experiences for continual, meaningful growth

A Toolkit for Maximizing Performance

Every job has its own unique “tools of the trade.” The problem is we often focus on the technical skills instead of the people skills. Many organizations still promote people for their technical competence. It’s possible for a manager to be in that role for years without developing performance management skills.

PerformanceWorks gives people the “tools of the trade” necessary to leverage the performance and commitment of others. People learn to: 

• Set clear performance expectations for day-to-day tasks or longer-term projects
• Track and monitor performance against agreed upon expectations
• Give reinforcing feedback to energize and sustain high levels of performance
• Give corrective feedback to bring performance back on track
• Counsel problem performance and develop action plans to improve it
• Hold work progress discussions and year-end evaluations

The Four Ingredients for Exceptional Team Performance

Now more than ever the value of effective collaboration is clear.  Given heightened competition and customer expectations, a perpetually changing business climate, and the most diverse workforce we’ve ever enjoyed, teamwork is an essential requirement for business success.

TeamWorks provides the tools leaders need to create and sustain highly effective teams that consistently achieve top results. People learn to:

• Identify the four “ingredients” of exceptional team performance
• Articulate the team’s purpose or goal in a way that ignites commitment and inspires action
• Clarify team roles, ensuring that strengths are leveraged and interdependencies are understood
• Develop clear accountabilities with all team members to ensure follow-through and results
• Put effective communication plans in place
• Guide team members toward the healthy use of conflict
• Identify strategies for recognizing and celebrating team and individual success

A Toolkit for Persuasive Speaking

Who’s got time to prepare? The pace of the workplace encourages people to create their messages as they go, to “wing” it. Yet in business we become impatient with the lack of preparation, absence of data and missing logic we need to make sound decisions. No wonder people don’t get the results they want from presentation opportunities.

PresentationWorks provides tools for efficient, focused speaking preparation – whether in large groups, small groups or one-on-one. Additional tools help learners deliver their messages with professionalism and conviction. People learn to:

• Decide on clear, listener-oriented presentation objectives
• Organize and prepare a presentation format to meet objectives and generate action
• Manage eye contact and gestures to strengthen their message
• Maximize their voice to convey confidence and energy
• Select and design visual aids to reinforce key points and evidence
• Get listeners involved by making information sharing interactive
• Handle question and answer sessions with confidence
• Keep nervousness under control

I CARE Service is a flexible learning experience with a 3 hour core, tailored specifically to the health care, life care and related services arena. Course materials can be easily customized and expanded to meet the specific needs of your organization. From an organizational perspective I CARE Service makes perfect sense…referrals spring from an I CARE approach. Positive word of mouth is the best marketing strategy around. From an individual perspective delivering I CARE service can rekindle personal satisfaction and teamwork sometimes compromised in a harried, stressful environment. When co-workers follow the CARE principles with others, quality of life improves and retention follows.

I CARE Service is a hands-on, practical approach. People learn to:

• Build rapport from the first moment of contact
• Listen to and acknowledge needs and feelings
• Respond to requests in a constructive, caring manner
• Use positive, helpful language even under challenging circumstances
• Make a positive lasting impression

A Toolkit for Better Interviewing and Hiring Decisions

It’s a truism that managers and supervisors are only as good as the people who work for them. As a result, hiring the right employee is one of the most important responsibilities a manager or supervisor faces. Yet too often, managers make swift, pressured decisions based upon their hearts rather than their heads.

SelectionWorks provides the tools managers and supervisors need to analyze a position, plan for and conduct highly effective interviews, and make a data-based hiring decision.  People learn how to:

• Identify the candidates with the competencies and capabilities required to achieve success
• Invest high impact time and energy upfront that will reduce head and heartaches in the future
• Conduct information-rich behavioral interviews that are the basis for critical hiring decisions
• Use the results of interview discussions to make well-informed choices about who to hire